Shipping Policy
Free Worldwide Shipping
There is no hidden fees when we say that it is free shipping. However, the custom department in some countries like Canada, Australia, New Zealand, some European and South America have a policy of charging import taxes from $120 to $200 wherein you also need to submit the Paypal invoice for confirming your shipment. This is a hassle-free procedure for large consignments and if you do face any issues, please contact us immediately and we will take it up for you.
While shipping to other countries, we take care of pre-pay VAT and import taxes, so you do not have to worry about the custom duties.
Doll shipment to Islamic countries, Indonesia, and Africa is not possible
We only ship through reputed shipping partners like DHL and Fedex. The tracking ID is sent once the shipment is made so that you can track your doll. If you wish to collect your doll from the nearest shipping office, kindly leave a note during checkout, so that we can get arrange it for you.
Discreet BILLING
For discretion, ‘Lanao-HK’ is the business name that shows on your transaction details, including banking statement. We offer 2 methods of payment for purchasing our real dolls:
By PayPal or credit card
By Bank wire
You don’t need to have a PayPal account to pay by credit card. If you prefer bank wire, just contact us via chat, we will send you an email with our bank account details.
PRIVACY POLICY
Privacy and confidentially is our top priority. The greater part of our information is SSL secured and customers’ data is efficiently secured, and never passed to any third party for any purpose. We understand your concern and we do everything to safeguard your information from data encryption to various firewalls to protect the website and the information. All payment is secured and with Paypal, there is extra layer of security
ORDER PROCESSING AND SHIPPING
Customization – After the purchase is made, an order receipt mail is sent confirming the model and customization options- public hair, foot style, self-heating and sound technology etc. Please free to contact us at support@dolljunction.com
Manufacturing – Since all dolls are custom made, we need time to design each and every doll, right from molding to setting up skeleton and adding her makeup, which takes 5- 7days. There is an automated quality control system that monitors the quality of each doll. Rest assured, each doll is made with high quality, medical grade TPE material with utmost care and love. In the case of ssbbw sex dolls , the manufacturing duration may increase, and the customer support team will always keep you updated. Please free to contact us at support@dolljunction.com
Client Approval – The doll is finally tested and the circuit checked before the image of the life size doll is sent to the client for approval and the shipping address is finally confirmed for delivery. The order is prepared for shipment either in a wooden case or cardboard box with utmost care and love.
Discreet Shipping – The order is shipped without a label that declares the nature of the product. The tracking ID is given by our support team so that you can track your doll and make special arrangement to receive the order.
INSURANCE
Since all TPE real dolls are custom made and given the health risk associated with the nature of the product, there is no return or refund. All sales are final and our best sex dolls come AS IS with no warranty of any kind. However, rest assured, all the process from molding to packaging is controlled and monitored using a quality control system. We have partnered with reputed shipping companies for fast and discreet shipping who are aware of the fragility of the shipment and take due care. We only ship high quality dolls with utmost love and care.